• Coral Air will respond to customers with a written submission (where necessary) in no more than 2 working days after our initial site/premises inspection.
  
• Upon acceptance of our quotation, Coral Air will confirm a mutually acceptable time for installation with the customer.
  
• Coral Air’s installation team will arrive on-site on the day in question, within the appointment time pre-arranged with our client. If there are unforseen circumstances that prevent the installation, such as inclement weather, or delay our arrival, Coral Air guarantee to contact you by phone.
  
• Coral Air will give the customer as accurate an estimate as possible of the time we expect to take to complete the installation before we commence work.
  
• Coral Air will be professionally presented and take pride in all work carried out.
  
• Coral Air respects your right to live in a smoke free environment and we will not smoke, drink or consume food whilst on/in your premises.
  
• Coral Air will be courteous and efficient in all dealings with our customers.
  
• Upon completion of the installation, Coral Air will ensure the unit/system is in excellent working order and will also undertake to provide the customer with a basic understanding of the operating instructions before we leave the premises.
  
• Coral Air will make every effort to leave the premises in a clean and tidy state and to at least restore the premises to the condition in which we found it prior to installation. This includes placing drop-sheets on the floor and over any furniture to reduce dust, removal of any packaging materials, and vacuuming after completion of the installation.
  
• In support of the manufacturer's five-year warranty, our Gold Licence is your guarantee of Coral Air's attention to detail and service.

'Coral Air were tremendous, the guys showed me how everything worked and we are more comfortable than ever - it feels like we live in a new house.'

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